Basic HTML Version
M E D I N A H O S P I T A L . N E T
F A L L 2 0 1 2
REMEMBER A LOVED ONE
A gift to the Medina Healthcare
Fund is a touching gesture that
bene ts the community.
SEE PAGE 2
Y
Presorted Standard
U.S. Postage
PAID
Platteville, WI
Permit No. 7
3100 Ave. E.
Hondo, TX 78861
Managed by
Now, however, there’s a survey—known
by its initials, HCAHPS—that asks
patients nationwide about their hospital
experiences, and the ndings are made
public.
“Getting that feedback from the patients
we serve is important. It will really help us
improve our service to the community,”
says Janice Simons, CEO of Medina
Healthcare System.
“We are excited to share the results of our
rst quarter of participationwithHCAHPS,”
says Simons. Overall, patients gave
Medina Regional Hospital a . percent
positive rating, and . percent of patients
answered they would likely recommend
Medina Regional to their friends and
family. The findings are the result of
surveys, conducted by an independent
third party, from patients hospitalized
at least one night at Medina Regional
Hospital from April through June
.
If you’re hospitalized, you may be asked
to participate in HCAHPS. e following
questions and answers will help you
understand it.
{
What does HCAHPS stand for?
}
HCAHPS stands for Hospital
Consumer Assessment of Healthcare
Providers and Systems.
{
How are the surveys conducted?
}
Medina Regional Hospital contracts
with a company called HealthStream to
administer the surveys. Surveys may be
conducted by mail, telephone, mail with
telephone follow-up or interactive voice
recognition.
{
What types of questions are included
in the survey?
}
e survey consists of 27 questions,
18 of which ask about your speci c
experiences in the hospital. Areas covered
include:
Communication with and care received
from nurses.
Communication with doctors.
Hospital cleanliness and quietness.
Pain control.
Communication about medicines.
Discharge information.
Overall hospital rating.
{
Who is surveyed?
}
e surveys target patients 18 or
older who are discharged fromthe hospital
a er at least a one-night stay. Surveys
are intended to be completed by patients
themselves—not family members.
{
What are the goals of HCAHPS?
}
1
To assist hospitals in their
ongoing e orts to improve quality by
helping them identify what they’re doing
well and where they can improve, and
2
To inform people about the type of
care they might receive at a particular
hospital.
{
Are hospitals required to administer
the HCAHPS survey?
}
Participation is voluntary. However,
most hospitals that receive payment
through Medicare will have their
payments reduced by about 2 percent if
they don’t participate.
{
When and where will results appear?
}
Results are posted on the Internet
and are available to anyone at
hospitalcompare.hhs.gov
. Results
are updated quarterly.
Positive
Overall Rating
Likelihood to
Recommend
Chances are, you’ve talked with friends and family about the quality
of care they’ve received from the hospitals they’ve used.
And those
discussions may have helped with your healthcare decisions.
But
that information probably came from a handful of people at most.
A useful
hospital
survey may
be coming
your way.